Privacy Policy

Emoretal Music is dedicated to protecting the privacy of the personally identifiable information our customers choose to share with us. We follow the principles of disclosure and necessity, which allow to a degree, sufficient information to facilitate while upholding the integrity of the quality of services to our customers.

Protection of personally identifiable information: Personally identifiable information is information that can be associated with a specific individual or entity, including, for example, a customer’s name, address, or telephone number, e-mail address, personal preferences and purchasing history that are directly linked to him/her. This information is never released to other corporate or private institutions. Unless, in an unlikely event, we receive a court order, or are otherwise legally compelled to release any personally identifiable information, we will be legally required to comply, even if such compliance would otherwise be contrary to Emoretal Music’s privacy policy.

Many of our visitors choose to share their personally identifiable information with us by registration, with the confidence that it will be used responsibly. By doing so, they can take advantage of a number of services. Faster ordering time and more security, as we already have all the required information, we do not need you to send / enter your details again. Newsletter subscribers, and contest entrants also share personally identifiable information with us so that we can contact them with the kinds of information they have chosen to receive. All valid contest entrants will have read and agreed to the competition rules set out, on the competition pages when required.

Emoretal Music takes significant steps to protect your personally identifiable information with secure servers, from simple name registration to encrypted financial data used in e-commerce transactions. Not everyone chooses to share personally identifiable information just because they visit a site. After ordering, we may need to contact you regarding the availability of your ordered product.

However, we will never contact you for your credit card or similar billing information; such details would have been received in your secure online order form via more secure means already. It is part of Emoretal Music’s policy that communications with Emoretal Music staff members will be treated in confidence. The content of such communications will be shared within Emoretal Music on an "as needed" basis, to answer the inquiries, request or fulfill instructions.

Being one of Australia's premier Music sites, Emoretal Music’s relationship with its customers is paramount. We seek to know about our users so we can serve you better, one of the ways of ensuring that we are constantly communicating with our users is that we answer all incoming emails as soon as possible. Most of our customers will receive a reply within 48 hours if not less. If for some reason you believe Emoretal Music has not adhered to these principles, please contacting us, and we will make every effort to promptly determine and correct the problem.