FAQ

Shipping Questions

Payment Questions

Technical Questions

General Questions

SHIPPING QUESTIONS

When will my order be shipped?

We ship your order within 24 hours after payment is recorded as received. You will be notified via email when payment is recorded as received and again when order is shipped. You will also be given a tracking number as soon as your item has been shipped, so you can track the progress.

Will you ship outside Australia?

No! We only ship Emoretal products to Australia Addresses – NO EXCEPTIONS.

What does shipping cost?

Please check the item description for the exact cost depending on the size of the item.

Can you combine shipping?

Yes we provide discount shipping costs for additional or multiple items purchased at the same time. Please wait until you have finished selecting all your products, then click through to Checkout. Checkout will combine shipping cost for all your purchases and give you the total amount.

How long does delivery take?

Delivery usually takes about 5-7 business days. Note that although we endeavor to provide you with speedy delivery, in some instances delivery may be delayed due to Australia Post or distant locations. We take no responsibility for delivery times once your item has left our warehouse.

It's been too long now, where is my item?

If you haven't received your order within 15 days please contact us with reconfirmation of you mailing address and item details and we will investigate and contact you.

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PAYMENT QUESTIONS

How do I pay?

We require all our customers to complete our checkout system. This will help us ensure we have the correct shipping and order information and to help us provide prompt order processing time and speedy delivery. Please follow the link to complete our checkout process. www.marketworks.com/pay.asp.

Our Marketworks checkout is completely safe and encrypted for your security.

What is Marketworks?

Marketworks is an online solution provider provided by ChannelAdvisor. ChannelAdvisor handles over 2.5 Billion transactions each year and has a secure and safe checkout and payment system used by some of the biggest and best online merchants in the world. Their service allows us to..

Make it easier for you to combine orders for reduced postage cost.

Ensure we have the correct shipping and order information to ship promptly.

Promptly process your order.

What methods of payment do you accept?

Cash, Australian Money Order, Paypal or Direct Bank deposit. We do NOT accept and form of CHEQUE.

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TECHNICAL QUESTIONS

How can I get more information on this Product?

We endeavor to list as much Technical Information on our site as possible, including a link to our distributor’s website at the bottom of our listings. Although you can find most information about this on the internet, our customer service representatives will be more than happy to help you with any further inquiry you might have.

I think this Product is faulty what can I do?

All our products are covered by a manufacturer’s warranty.

In the unusual circumstance that you believe your product has a fault please contact us by email as soon as possible.

DO NOT SEND PRODUCTS BACK WITHOUT A WARRANTY REPAIR AUTHORISATION.

All products that turn up at our inwards desk without authority will be refused and you may incur further costs from your carrier to have the goods returned to you. There are no exceptions to this rule, so please ask for a WRA before you do anything else.

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GENERAL QUESTIONS

How can I contact you?

The best way to contact us will be to email us. Here's our contact detail:

email: sales@emoretal.com.au

Phone: 03 9690 0321 Fax: 03 9690 5963

Why don't you answer my email straight away?

Although we will put our best effort, due to the volume of emails that we get, there may be some delay on replying your emails. If you haven't heard from us within 24 hours (business days only) after sending the email, please check your mailboxes as our email may get marked as spam. Otherwise you can phone us directly on – (03) 9690 0321.

What is Emoretal's Privacy Policy?

We do not sell or rent our customers details to any 3rd party company. We will only contact you with your consent to notify you of special offers from Emoretal.  Please click here for more information on our Privacy Policy.

Why should I buy from you?

We dedicate ourselves to provide you a smooth online transaction experience. We understand that the speed of transaction and the quality of service are what customers look for and we take pride in our ability to ship items immediately after confirming payment and in our professionalism in customer support and order processing.

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